Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Annie Bloom Florist in Dublin - Unit 4 Magic Carpet Centre, Cornelscourt, Dublin 18, Ireland

Tel: 00353 1 289 8899

and

00353 1 289 8920.

Email: please use the contact form to get in touch
Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept any debit of credit card payment. If you are shopping from outside of Ireland, place your order and your credit card company will convert the transaction to Pounds, US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, American Express and PayPal payments. You may send and pay for flowers over the phone by calling us.

Orders that are cancelled online or via the phone are subject to a cancellation fee. Refund on cancelled orders can take up to 28 days from date of request of cancellation.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed and we are satisfied that we can comfortably fulfill your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule: Orders received before 1pm Monday to Saturday Ireland time for Ireland delivery will be delivered on the same day if required. 
Orders received after this time and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in Ireland, for International delivery please telephone the shop.

NO TIMED DELIVERIES - We can not guarantee deliveries for a specific time under any circumstances.  Our delivery drivers are on the road between 8am and 8pm, and deliveries are made strictly by rute planning between these hours. If you have an emergency or wish to have something delivered on time please telephon our shop for availability of express delivery, or arrange for the flowers to be sent by taxi.Please note express delivery and taxi are subject to extra charge. 

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Annie Bloom Florist earliest convenience.
Annie Bloom Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times. If you have any problem with your flowers please let us know within 24 hours of delivery date of your order for us to rectify it. We guarantee or cut flowers to last from 3 to 5 days depending on variety at no higher trmperature than 18 degrees celsius. Flowers not lasting longer than this can not be replaced or refunded. 
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

Refunds or replacements may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 day of the delivery of your flowers, as after this time replacement  or refund can not be justified. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

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Annie Bloom - Unit 4 Magic Carpet Centre, Cornelscourt, Dublin 18, Ireland - Tel: 00353 1 289 8899 and 00353 1 289 8920
Registered Company Number 363527